fezbd Privacy Policy
Protecting your personal information is our highest priority. Learn in detail how fezbd collects, uses, and stores your data in this policy.
Introduction and Applicability
General Description
fezbd is a trusted online betting and casino platform for users in Bangladesh. We believe that protecting the privacy of your personal information is our fundamental responsibility. This privacy policy ("Policy") describes how fezbd collects your personal information ("data"), the purposes for which it is used, with whom it is shared, and how long it is retained.
This policy applies to our website, mobile interface, customer support channels, and any services related to fezbd. If you disagree with any part of this policy, please refrain from using our platform and contact our support team.
What Information We Collect
Identity and Contact Information
During account registration and verification, we collect the following information:
- Full name and date of birth (for age verification — for users aged 21 and above only)
- Email address and password (stored in encrypted form)
- National ID card or passport number (for KYC verification)
- Current address and postal code
- Mobile number (for sending verification codes)
Financial and Transaction Information
To process deposits and withdrawals, we retain the following information:
- bKash, Nagad, Rocket, or bank transfer account numbers (partial, secured)
- Transaction date, amount, and status
- Information on deposit sources and withdrawal destinations
- Documents required to comply with anti-money laundering (AML) regulations
fezbd follows a minimum deposit policy of ৳200 and a minimum withdrawal policy of ৳1,000. Records of every transaction are stored securely.
Technical and Usage Information
The following information is collected automatically while you use our platform:
- IP address and device identifiers
- Browser type, version, and operating system
- Login time, session duration, and activity logs
- Data obtained from cookies and similar tracking technologies
- Which pages you visited, how long you stayed, and which links you clicked
Purpose of Using Information
Service Operation and Improvement
We use your information for the following legitimate purposes:
- To create, verify, and manage your account
- To process deposit, withdrawal, and bonus transactions
- To prevent fraud, money laundering, and other illegal activities
- To provide 24/7 live chat support in Bengali
- To improve the security and performance of the platform
- To enforce responsible gaming policies and identify problematic gaming patterns
- To meet legal obligations and regulatory requirements
Communication and Promotions
With your consent, we may inform you by email about new bonus offers, promotions, and platform updates. Every message will include an option to unsubscribe. You can stop marketing communications at any time through our support team.
Information Sharing and Disclosure
Disclosure of Information to Third Parties
fezbd may share your information with third parties only in the following limited circumstances:
- Payment Processors: The minimum information necessary for processing transactions is shared with bKash, Nagad, Rocket, and bank transfer partners.
- Technology Providers: Trusted technology partners who assist with game operations, security verification, and platform maintenance.
- Legal Obligations: We may be legally required to provide information in response to court orders, lawful requests from government agencies, or national security needs.
- Fraud Prevention: Cooperation with relevant authorities in investigating fraud, money laundering, and other illegal activities.
Third parties we work with are required to comply with fezbd's privacy standards and data protection agreements.
Data Protection Measures
Technical Security
fezbd uses industry-standard security measures to keep your personal and financial information safe. Our security framework includes:
- SSL/TLS Encryption: All data transmission between your browser and our servers is protected by 256-bit encryption.
- Password Hashing: Your password is never stored in plain text — it is kept only through strong hashing algorithms.
- Two-Factor Authentication (2FA): A two-step login verification feature for added account security.
- Firewall and Intrusion Detection: Active security measures to prevent unauthorized access and cyberattacks.
- Regular Security Audits: Periodic security assessments conducted by independent experts.
Data Retention Period
We retain your information only for as long as necessary — generally for the duration your account is active and for the period required to fulfill legal obligations after closure. Financial transaction records are retained for the period specified under anti-money laundering (AML) regulations. After that period, data is securely deleted.
Cookies and Tracking Technology
Cookie Usage Policy
The fezbd website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve your browsing experience.
Types of cookies we use:
- Essential Cookies: Required to maintain login sessions and security tokens — these cannot be disabled.
- Functionality Cookies: Used to remember your preferred language and settings.
- Analytics Cookies: Collect anonymous statistics to understand platform usage patterns.
You can manage cookies from your browser settings. However, disabling essential cookies may affect some platform functionality.
Your Rights and Choices
Your Rights Regarding Your Information
As a fezbd user, you enjoy the following rights:
- Right to Access: You may request to know what information we hold about you.
- Right to Correction: Request that we correct any inaccurate or incomplete information.
- Right to Deletion: You may request deletion of your information in certain circumstances, though this may not be possible where legal obligations apply.
- Right to Object to Processing: You may object to the use of your information for marketing purposes.
- Data Portability: You may request a copy of your account data in a machine-readable format.
- Right to Close Your Account: You may close your account at any time, and we will delete your information except what we are legally required to retain.
To exercise the above rights, please contact our support team. We generally respond to your request within 30 business days.
Minors and Responsible Gaming
Age Restriction
fezbd is for users aged 21 and above only. We do not intentionally collect any information from minors. If we learn that a person has opened an account without meeting the age requirement, we will immediately suspend that account and delete the associated information.
If you believe a minor is using our platform, please notify us immediately at [email protected].
Responsible Gaming and Data
To ensure responsible gaming, we may monitor your gaming activity. We use this information to identify potentially problematic gaming behavior and provide assistance when needed. To learn more about setting your own limits, self-exclusion, or account breaks, visit our Responsible Gaming page.
Policy Changes and Updates
Policy Revision Process
fezbd may revise this privacy policy from time to time. If significant changes are made, we will notify you in the following ways:
- A prominent notice will be displayed on the platform.
- Details of the changes will be sent to your registered email address.
- The "Last Updated" date on this page will be changed.
Continued use of the platform after changes will be considered your acceptance of the new policy. We recommend that you review this policy periodically.
Applicable Law
This privacy policy is governed by applicable laws and jurisdictional regulations. fezbd follows international data protection standards and best industry practices. In the event of any legal dispute, both parties will first attempt to resolve it through direct discussion.
Have Questions About Privacy?
If you have any questions or concerns about this policy, please contact our 24/7 live chat support team in Bengali. We will resolve your issue promptly and effectively.